FAQ

You'll receive an order confirmation email right after checkout. If you don't see it, check your spam or promotions folder. Still missing? Contact us and we'll confirm it for you.

We process orders quickly, so please email us as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it. Once an order has shipped, it can't be changed, but you can return eligible items under our Return Policy.

We accept all major credit and debit cards, plus the other payment options shown at checkout, such as Shop Pay, Apple Pay, and Google Pay.

Orders are processed within 1–3 business days. After that, delivery usually takes 5–10 business days within the US. Some pieces ship from our partner warehouses overseas and can take 10–20 business days. See our Shipping Policy for full details.

Once your order ships, we'll email you a tracking number. Tracking can take 24–48 hours to update after the label is created.

We ship to the countries available at checkout. Shipping rates and delivery times for your location are shown before you pay. International customers are responsible for any customs duties or import taxes.

Not always. If your order includes items from different warehouses, they may arrive in separate packages. You'll get tracking for each one.

You can return eligible items within 30 days of delivery. Clothing must be unworn and unwashed, with the original tags attached. Skincare must be unopened and sealed. See our Return Policy for full details and a list of final-sale items.

Email us at madebykynd@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Please don't send items back without contacting us first, because returns without instructions can't be processed.

The fastest way is to return the original item for a refund and place a new order for the size or color you want. That way your new item isn't held up while your return is on its way back.

We're so sorry! Email us within 7 days of delivery with your order number and photos of the item and packaging, and we'll make it right with a replacement or refund at no cost to you.

Each dress has a size chart on its product page. We recommend measuring a similar piece you already own and comparing it to the chart. If you're between sizes, contact us and we'll help you choose.

To keep your pieces looking their best, avoid water, perfume, lotion, and sweat. Put jewelry on last, take it off first, and store each piece separately in a dry place.

Ingredients are listed on each product page. If you have sensitive skin or allergies, check the ingredient list and do a patch test before first use. Stop using any product that causes irritation.